1. PAYMENTS & CONFIRMATIONS.
Reservations are not confirmed until you receive a booking number which starts with the digits ‘141” You will receive this via an email, within a few minutes of booking. For stays up to 30 days, payment in full is taken at the time of the booking for the duration of the stay. For longer term stays from 2 to 6 months, payments must be made monthly in advance via bank transfer or by credit card.
2. CHECK IN INFORMATION.
Although we have an office nearby, there is no reception at Apartrooms. When you make a booking, within 2 hours you will receive an email with your door PIN code. We use Remotelock Wi-Fi, keyless smart locks.
3. 7 DAY CANCELLATION POLICY.
We operate a strict 7 day cancellation policy. This means you can cancel anytime up until 7 days before your check in date and we will refund in full. Within 7 days any refund for cancellation is solely at our discretion.
4. ACCEPTED FORMS OF PAYMENT.
All major debit/credit cards, American Express and bank transfers.
5. APARTMENT UNAVAILABILITY.
Should your booked apartment be unavailable for whatever reason, Apartrooms reserve the right to relocate your booking to another provider in Aberdeen. Should this not be possible Apartrooms will offer you a full refund. Under such circumstances Apartrooms liability is limited to the payment received for the accommodation booked with Apartrooms and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. Please also refer to Force Majeure.
6. NO SMOKING POLICY.
Apartrooms operates on a strict NO SMOKING POLICY and reserves the right to levy a £100.00 deep cleaning charge in the event of you smoking in the Apartroom or common areas of the building.
Pets are welcome. Please let us know when you book, that you will be bringing a pet with you. This can be done by telephone or by adding it to the Guest Comments on our website when making a booking. We prefer that responsible owners supervise their pets at all times, pets must not be left unattended in the room at any time. Please keep dogs on a lead at all times and clean up any mess.
8. AMENDMENTS AND NO SHOWS.
Amendments may be accepted at the discretion of management and if acceptable will be subject to a £25 administration fee. We consider a No Show to be when 24 hours has elapsed after the start check in time. If for any reason you do not wish to stay, please let us know as soon as possible.
9. EXTENDING YOUR STAY.
Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.
10. SUB LETTING.
Sub letting the Apartroom is strictly forbidden. When you make the booking you must specify the main guests full name. We reserve the right to ask to see photographic ID to confirm identity. If we suspect that subletting is occurring, the booking will be cancelled. We will delete the door PIN code and expect the guest to remove their belongings.
Apartrooms makes every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Apartrooms during their stay at the apartment and we will do our utmost to assist you.
12. EARLY CHECK–OUTS.
It is the guest’s responsibility to notify Apartrooms of any early checkouts. When you check-out, please enter the check-out code on the front door lock. You will find this on the rear of the entrance door.
13. LATE CHECK OUTS ON THE DAY OF DEPARTURE.
Apartrooms reserves the right to charge your booking card for unauthorised late check out′s at the rate of £25 per hour. Check-out time is 11am.
Majority of the accommodation information provided on the Apartrooms website is provided by us but is subject to adjustment. Whilst every care has been taken to ensure that all information provided online and by telephone is accurate, Apartrooms cannot be held liable for any errors or omissions it may inadvertently contain.
15. COMPLIMENTARY WIFI TERMS OF USAGE.
You understand that by selecting “Agree”, you are registering to Apartrooms complimentary WIFI Access service. You agree to be responsible for any content you browse or download using the free connection.
The terms & conditions herein are applicable in addition to Apartrooms General Terms and Conditions, Acceptable Use Policy and Fraud and Abuse Protection. For the avoidance of doubt, these terms and conditions, subject to the amendment provisions contained therein, shall continue to apply after the free service period as long as the service is provided.
The wireless Internet access provided is for complimentary use by customers only.
Wireless access is provided on an “as is” and “as available” basis and Apartrooms does not warrant that this service will be uninterrupted, error-free, or free of viruses or other harmful components.
Users should be aware that there are security, privacy, and confidentiality risks inherent in wireless communications and technology, and Apartrooms does not make any assurances or warranties relating to such risks.
By using wireless Internet access, a user agrees that Apartrooms is not liable for any costs or damages arising from use of this service and Apartrooms does not control any materials, information, products, or services on the Internet.
The User agrees not to use the service in violation of any laws or regulations applicable from time to time or to misuse the service in any manner deemed inappropriate by Apartrooms.
Apartrooms reserves the right to terminate the user’s account at any time due to breach or non-compliance of any of the terms and conditions referred to above which are applicable and binding on the user at all times.
Full terms & conditions are included in the user manual in the Apartroom.
Guests confirm that Apartrooms is NOT their principle place of residence, and that guests are checking in and staying on a ‘hotel style’ nightly basis. Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded
17. DAMAGE LIABILITY.
It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. There is an inventory sheet contained within the Welcome Manual. Please check that nothing is missing. You must inform Apartooms of any missing items otherwise you may be charged for them. We reserve the right to take payment from the credit card that was used to make the booking.
Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. We reserve the right to charge guests who cause disturbance to other guests and tenants.
A) It is illegal for guests to tamper with any fire alarm devices, extinguishers or the sprinkler mist system. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately and follow the fire procedure displayed on the rear of the door. There is a fire blanket located in the tall cupboard in the kitchen which should be used if appropriate.
B) Any non–emergency after hours call outs will accrue a £25 charge. Maintenance staff are only available outside of 9am – 5pm Mon–Sun for high–level emergencies (ie: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working hob/oven). Non-emergency requests will be attended to within 24 hours.
18. INJURY LOSS/DAMAGE.
The use of the Apartroom and car park and its equipment is entirely as the guest’s risk and Apartrooms accepts no responsibility for injury, accident, damage or loss to person or property relating to the guest or any of his or her party during their stay. Guests should ensure that they are adequately insured.
19. FORCE MAJEURE.
The owner and the agent do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or affected by reason of Force Majeure. Force Majeure means any event which we or the owner providing the service could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
20. WASTE & RECYCLING.
There are two waste bins in the Apartroom, these are located in the cupboard next to the fridge. The first is for non recyclable waste and the second is for recycling, such as paper, clean plastic bottles and containers and glass. We will empty the bins regularly, however should they fill up, you can place general waste in the wheelie bin located down the side of the building. Recycling waste should be placed in the relevant bins at the bottom of the stairs.
The common areas of our building are covered by CCTV. All data is stored off-site courtesy of Eagle Eye Networks.
22. STRICT POLICIES.
SMOKING – Please do not smoke or vape in the Apartooms, walkway or common areas.
PARTY – No parties including hen and stag parties.
LOUD MUSIC – Please show consideration for other guests.